Meet the team behind Hello #

Clement Gonzalvez

Co-founder, GOZAPP

Principal, Mobile Experience at smart Europe

LinkedIn →

Christian Gonzalvez

Co-founder, GOZAPP

Cloud & Site Reliability Engineering expert

LinkedIn →

smart × Hello #: a handshake in front of a smart #5 on the smart stand

News · 5 November 2026

Hello # creator Clement Gonzalvez joins smart Europe

smart Europe has appointed Clement Gonzalvez, the creator of Hello #, as Principal, Mobile Experience in its Customer Services team.

Clement built Hello # independently, without any commission or funding from smart, and shaped it through close conversations with the smart community. In his new role he brings that experience to the continued development of the official Hello smart app and smart Europe's wider digital customer experience, for drivers of the smart #1, #3, #5 and the upcoming #2 across Europe.

A big thank you to everyone in the community whose feedback made Hello # what it is today.

About us

Developing Hello # on a laptop, with the app running on a phone beside it

Our smart journey started with the #1, continues today with the #5, and a #2 is on the way. As passionate IT engineers, we wanted an app that was snappy, reliable and user-friendly, one that suited our own needs as daily drivers.

We initially focused on presenting basic information from the smart API onto a single screen. The introduction of the preconditioning option marked the beginning of our app's simplicity yet unwavering reliability.

To keep up with the app's growing success and to take on new projects, we founded GOZAPP, the company that now publishes Hello #.

The journey from a simple idea to a thriving community-driven app has been rewarding, and we are excited about the continued evolution of Hello # as we collectively shape its future. Thank you for being a part of this exciting journey with us!

A smart #5 parked in front of a French château